TERMS OF SERVICE

Throughout the website, the terms “we”, “us” and “our” refer to Thimble Book. These Terms apply to all users of the website, including browsers, vendors, customers, merchants, and/ or contributors of content.

Thimble Book reserves the right to refuse service to anyone at any time for any reason. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

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RETURNS

Returns & Exchanges. We do not offer returns or exchanges on any items. If an item arrives damaged, please email us with a photo of the damages within 5 days. Then, we can discuss solutions on a case by case basis.

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DIGITAL FILES

Download Limit. Files are for private use ONLY, which means mass production, resale, or distribution is strictly prohibited. We have a 5 download per order limit in place to prevent others from illegally accessing files. If you reach the download limit and need more, contact us to request additional downloads. Upon receiving your requests, we will review your download history. If no unusual activity is noted (such as downloads in multiple states/countries) we will grant you access to more downloads. Most request will be granted immediately. But, please allow 48 hours for your request to be processed.

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CUSTOM PRODUCTS

Quotes. Quotes, provided by Thimble Book, expire 30 days from the date they were created.

Blanks. We allow customers to provide their own apparel for printing, but don’t recommend it. Although our spoilage is super low, machine misprints/mechanical errors do occur. Thimble Book will NOT be responsible for customer provided items damaged by the machine. However, if we provide the apparel to you, we will replace misprints at no additional costs. If you bring apparel to us, you do so at your own risks and the rules are as follows:

  • All items must be undamaged, clean, and free of perfumes.
  • You must provide 5% extra for misprints. Ex: If you need 100 shirts, bring 105.

Order Mistakes. Thimble Book strives to minimize order errors by having customers approve a digital mock up prior to order fulfillment. Once you give consent to proceed with the order, you are responsible for ALL incorrect information submitted and returns/exchanges cannot be made. If Thimble Book makes a mistake with your order, notify us within 5 business days of delivery and we will correct the error at no additional costs.

Changes. If you have would like to make a change to your order, Thimble Book will determine the costs of materials and labor needed for making the changes. Once the costs is determined, you must pay before any further work is done on your project.

Cancellations. Orders CANNOT be refunded once the embroidery process has started. However, we will issue a refund with a 20% restocking fee for orders in the pre-production phase.

Time table. Unless otherwise specified, your order will be fulfilled 2 to 4 weeks after the invoice has been paid.

Payment. Thimble Book accepts cash, credit, or debit cards. We do not accept checks or money orders and work does not begin until payment has been submitted in full.

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SHIPPING

Shipping. Thimble Book ships items Monday thru Friday via UPS, USPS, and FedEx. Shipping costs will be included in the final invoice and tracking is provided via email once the order has shipped. *Unfortunately, international shipping is not offered.

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WEBSITE

We reserve the right to change, revise, update, suspend, discontinue, modify, or remove the website and/or contents of the website at any time or for any reason at our sole discretion without notice. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the website during any downtime or discontinuance of the website.

You are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the website. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

Thimble book contains links to external websites. The content of such external websites is developed and provided by others. We are not responsible for the content of any linked external websites and do not make any representations regarding the content or accuracy of materials on such websites. If you decide to access linked external websites, you do so at your own risk.

You herby agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the website. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

All rights reserved. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website content including (texts, trademarks, illustrations, photos, files, etc) without expressed written permission from Thimble Book.